With formsflow.ai, publicplan has standardized, optimized and digitalized several application routes for internal services for the Baden-Württemberg Ministry of Transport (DE).
The solution now enables employees to submit, approve and process internal applications completely digitally via a single access point. This has made workflows more efficient and created new digital standards for a modern way of working.
Our services:
"Thanks to the low code solution, publicplan makes our employees' day-to-day work much easier. Seamless digitalization along the entire process flow enables us to significantly simplify and speed up internal services and application processes.
As a result, we are not only creating a more efficient administration, but also improving the quality of service for citizens in Baden-Württemberg.
We are delighted that we can use the digital.VM.SERVICES project to inspire other ministries to fully digitalize their processes and make their workflows more modern and smarter."
Lisa Künzle, Project Manager digital.VM.SERVICES, Ministry of Transport Baden-Württemberg
End-to-end digitization
From IT service requests to applications for software and hardware, mailbox authorizations or access cards – all these matters are now handled seamlessly and digitally via the company's own intranet. Thanks to our solution, internal administrative processes are now:
centralized – for maximum efficiency
automated – faster processing
comprehensible – transparent documentation
standardized – consistent and professional processing
The status of applications can be viewed at any time. The workflow diagram for each application provides all employees involved with clear insights: Which step of the application process is currently being processed? Who or which department has the application for further processing?
This transparent presentation enables efficient coordination and facilitates communication between the parties involved.
Representation management is also a good example of clear, visible workflows. It enables applications to continue to be processed during absences by adjusting the responsibilities in the system.
This more efficient design of the internal application system and the consistent end-to-end digitalization of work processes reduces the workload for employees.
The low code approach and standardization enable further development for other service areas with minimal effort. They also ensure efficient maintenance and upkeep.
publicplan has thus created a basis for the application system at the Baden-Württemberg Ministry of Transport that can also be used to efficiently design future application routes digitally from the outset.
publicplan's credo is that this solution for the Baden-Württemberg Ministry of Transport is based on open source software and can therefore be reused by other authorities.
